FACILITY VISITOR POLICY

Thank you for entrusting us to care for your loved one. Due to COVID-19, many of our facility policies have temporarily changed and are continuously being revised based on current state and federal guidelines.

 

We know how much your loved one means to you and how important it is for you to stay in touch with them. Based on current federal and state guidelines, we are continuously adjusting our visitation protocols. We have multiple opportunities for visitations, both virtual and in-person. Please call Ramon Welsh, Director of Social Services at x 8005 to discuss these options and to schedule an appointment.

 

When scheduling an in-person visit, please be aware of the following guidelines that are in place to ensure the safety our residents, staff and visitors.

 

In-person visitation generally occurs every day at pre-scheduled times. Visitors will be screened for COVID-like symptoms prior to entering the facility. Visitors under 18 years of age must be accompanied by an adult 18 years or older. A demographic questionnaire must be completed upon your arrival in case the NYS Department of Health needs to reach out to you for contact tracing purposes. There is a designated visiting area that is large enough to allow for appropriate social distancing. It is set up with a hand sanitizing station and it has designated staff to regularly sanitize the area. Visitors must wear a facemask/face covering at all times while on facility premises.

 

Please be aware that we will continue to offer window visits during the times when visitation is not allowed in the building. Please contact Maria Moya, Director of Recreation at x 8022 to arrange those visits. We also will continue to offer facetime, Whatsapp, and/or video calls. Please contact Maria Moya, Director of Recreation at x8022 to arrange a time for those calls.

 

Thank you for your cooperation and please reach out to any of our staff members if you have any questions or concerns.

 

Sincerely,

Gina Solomita LNHA MHA RD CON

Administrator